A Government Makes More Services Available Online
Confidential — National Government Agency
150+
Services Now Online
72%
People Using Online Services
7x faster
Faster Service
240M
Annual Savings
The Challenge
The government wanted people to be able to use more than 200 public services online. Old computer systems and teams that did not work together made it difficult, and many staff needed help learning new digital tools.
Our Approach
We helped government departments build one joined-up plan for online services. We supported staff training, created a shared team to guide the work, and focused first on the services people needed most.
The Results
The government put more than 150 services online in 30 months, and 72% of people began using them. The average wait fell from 14 days to two, public satisfaction reached 4.6 out of 5, and the program saved $240 million each year.
