Digital Transformation for a Top-20 Global Bank
Confidential — Global Banking Institution
78%
Digital Adoption
120M
Cost Reduction
34pts
NPS Improvement
11mo
Launch Timeline
The Challenge
A top-20 global bank faced declining market share as digital-native competitors captured younger demographics. Legacy core banking systems, fragmented data infrastructure, and organizational silos prevented rapid innovation. Customer satisfaction scores had dropped 18% over three years.
Our Approach
We conducted a comprehensive digital maturity assessment across 14 business units, designed a phased transformation roadmap prioritizing customer-facing capabilities, and established a digital factory model for rapid development. Our team embedded alongside bank leadership to drive cultural change and agile adoption while modernizing the technology stack.
The Results
The bank launched its new digital platform in 11 months—ahead of the 18-month industry average. Customer satisfaction scores increased 34%, digital adoption rose from 42% to 78%, and operating costs decreased by $120M annually through process automation and channel optimization.
“Ox Consults didn't just deliver a strategy deck—they rolled up their sleeves and transformed how we think about technology and customers.”
Chief Digital Officer
Global Banking Institution